About Us
At Staircase we’re here for one reason: to help New Zealanders to step up the financial independence they’ve always dreamed of.
We do that by helping homeowners use the equity in their own homes to invest in new-build rental properties, with a potential to make capital gains and generate rental income.
Our team has been helping Kiwi families build wealth through long-term property investment since 2001… we know a thing or two about it!
As a client of Staircase you can expect to receive professional, factual information and well-founded advice from qualified and experienced professionals.
For information about your rights and our obligations to you under the Financial Markets Conduct Act 2013, please visit the disclosure section of our website or contact us.
How it works – the Staircase secret
When you invest with Staircase, you’ll use the equity in your own home to invest in one or more new-build rental properties. Usually this will mean no cash is needed from you up-front.
Your property’s rental income is used to offset outgoings such as mortgage interest, rates and property management.
If you decide to sell your rental property (e.g. when you retire) you’ll benefit from the capital growth in your property.
If you choose to hold long-term rather than sell, your investment can deliver cashflow as well as capital gains.
Our commitment to you
These are our commitments to our customers.
Respect
The decision to start preparing for your future is an important one and we value the trust you put in us to partner with you on this journey. We will offer you courtesy and respect in all our dealings with you.
Knowledge
We will provide you with professional and knowledgeable staff that can apply their expertise in accordance with the Financial Markets Conduct Act 2013, to ensure your journey with us is a satisfying one.
Transparency
We understand that the purchasing process is involved and requires you to make many decisions. You can be assured of our commitment to proactive, clear, concise and accurate communication.
Personalised service
We are committed to providing you with service that is based on your personal needs, aspirations, and profile.
Privacy
All confidential information provided to us will be treated appropriately.
Accountability
We know that having reliable staff for you to contact is important. Our aim is to provide you with continuity, including coordinating meetings, documentation, and approvals, on your behalf.
Flexibility
We offer you the use of our services under one roof for your convenience; however, it is your choice whether you use them or use your own suppliers.
Correct structuring
We are committed to structuring your investments, finance and insurances to minimise risks and maximise benefits.
Honesty
We commit ourselves to being honest at all times. This includes keeping you informed of progress, any issues that arise and seeking answers to your queries.
Communication
We commit ourselves to proactive communication. We expect our staff to provide clear timelines. We will ensure you have a key contact to answer any queries you have.
Complaints resolution
You can expect any concerns, problems, or complaints to be resolved quickly and in an open and honest manner. We will provide you with fair opportunity to discuss any issues. To allow us to deal with complaints properly, we request that any complaints are submitted in writing.
Quality
We are committed to the quality of our products and advice and to improving the effectiveness of our systems and processes on an ongoing basis.
Satisfied customers are our primary goal, and we welcome feedback and suggestions from our customers. We strive to continually improve what we do and encourage your feedback by phone or email to feedback@staircase.co.nz
Book a free planning consultation
In little over an hour with one of our property investment experts we can discuss how a new build property investment could help you step up your retirement.